Refund & Exchange Policy
Last updated: October 30, 2026
Every Creatively Cubic piece is 3D printed on demand in our New Jersey shop after you order it. Because each item is made for you, here is how refunds and exchanges work for orders placed on creativelycubic.com.
Damaged, defective or wrong items
If your order arrives damaged, has a print defect, or isn’t what you ordered, tell us within 30 days of delivery and we’ll make it right with a free replacement, an exchange, or a full refund of that item, including its share of shipping and tax.
- Report a problem through our contact form, with your order number.
- Tell us what’s wrong. We’ll reply by email so you can send a photo of the item (and the packaging if it was damaged in shipping).
- Usually you don’t need to send anything back. If we do need the item, we’ll email you a prepaid return label.
Exchanges
Want a different color, style or size? Ask within 30 days of delivery with a refund or exchange request. Send the item back unused and in its original condition; once it reaches us we’ll print and ship the replacement. Unless the original was our mistake, return shipping is on you and we cover shipping on the replacement. If the new item costs more or less, we’ll charge or refund the difference.
Changed your mind
Unused items in original condition can be returned within 30 days of delivery for a refund of the item price. Original shipping isn’t refundable and return shipping is on you. Start with a refund or exchange request so we can tell you where to send it.
Items that can’t be returned
- Paintable (unpainted) items once they’ve been painted, primed or glued.
- Custom or personalized items made to your request.
These can still be replaced or refunded if they arrive damaged, defective or wrong.
Cancelling an order
Because we start printing soon after you order, contact us as soon as possible. If your order hasn’t shipped, we’ll cancel it and refund you in full.
How refunds are paid
Refunds go back to your original payment method within 5 business days of approval (or of the return reaching us). Your bank may take a few more days to show it. Any NJ sales tax charged on the refunded amount is refunded too.
Lost packages
If tracking shows no movement for 10 days, or the package says delivered but you don’t have it, report a problem and we’ll work with the carrier and send a replacement or refund.
Wholesale orders
Wholesale orders follow the terms on your wholesale invoice. For problems with a wholesale order, use the contact form and include your invoice number.
Questions
Reach us through the contact form or reply to your receipt email. We usually reply within 1–2 business days.